Nasty Letters home

Got a nasty letter?

Send us a photo and we'll tell you what it is, free. For £29, a real case manager fights it for you.

For parking charges and PCNs in England and Wales

Drop your letter here

A photo or a PDF. You can also paste it.

On paper?

Private: if you don't go ahead, the photo is deleted after an hour.

What you see in about a minute

Who sent it, the date that matters and your options, free.

Private parking charge

£60

if paid by Fri 16 Oct, then £100

9 days left

  • FromExample Parking Ltd
  • ReferenceEP-1042-7731
  • WhereExample Retail Park
  • Reply byFriday 30 October (23 days left)

From a private company, not the police or a council, and not from a court. You can pay it or appeal.

We can make mistakes reading a letter. Check the reference and dates against yours.

Your options

We do it for you

£29 fixed price

A case manager writes your appeal. You sign it, then we send it and deal with the replies, including the independent appeal if you want one.

If it fails, you pay the charge too, and the £29 isn't refunded.

Do it yourself

Free

We'll show you where to write and what to say.

Pay it

£60

Pay by Fri 16 Oct and that's the end of it.

Appeal by Fri 16 Oct and, if they say no, you'll still have 14 days to pay £60.

Not sure? Talk to a person

An example of what you see about a minute after sending a photo of a parking charge: who sent it, its reference, where it happened and the date to reply by, that it's £60 if paid by Fri 16 Oct, then £100, and your three options, each with its price: we do it for you for £29, you do it yourself for free, or you pay it.

What we look for

The letter behind that example, with what we pick out of it.

An example parking charge notice, marked up: we pick out the date that matters and remind you before it, warn you if appealing could cost you an early-payment discount, and check the notice follows the rules that apply to it.

How it works

Send a photo

In about a minute you'll see what the letter is, who sent it and the date that matters.

Decide what to do

Appealing yourself is free, and we'll say when that's the better choice. Our price is fixed.

We write back

A case manager drafts your challenge. You sign it, we send it, and every reply lands in your case.

What it costs

Checking your letter

Free

In about a minute: what it is, who sent it, the date that matters and your options, including just paying it.

If you want us to fight it

£29

  • A case manager writes your challenge, checked against the rules for your letter.
  • It's ready for you to sign within 2 working days of paying.
  • We send it and deal with every reply.
  • The appeal is included if they say no. Nothing is added later.
  • We remind you before the date that matters.

For a private parking charge, a council PCN, or a debt collector's letter about one, until a court claim is issued. If we decline your case, we refund you in full.

Who we are

Nasty Letters is a trading name of Vantage LMS Ltd, registered in England and Wales, company number 17379900. Registered office: 128 City Road, London, United Kingdom, EC1V 2NX.

We're a private company, not a law firm or a government service. We don't give legal advice, and we don't represent anyone in court or at a tribunal.

AI reads your letter first, and it can make mistakes. A case manager, a real person, handles everything we send for you, and nothing is sent until you've signed it.

Questions before you start? Email help@nastyletters.test. We aim to reply within 2 working days.

Questions

Is it cheaper to appeal myself?

Yes. Appealing is free, and many people do it themselves. We write a challenge that checks the letter against the rules that apply to it, and we handle the replies. When appealing yourself is clearly the better option, our result page says so.

Can you promise I won't have to pay?

No. Nobody honest can. We tell you the result either way, and you keep everything we wrote for you.

What do you need from me?

A photo or PDF of the letter, your email address, and your postal address for letters we write in your name. You never need to post anything to us.

What if a court claim arrives while you're working on it?

Tell us on your case page. We stop work, because we don't handle court claims, and show you where to get free help. Your refund depends on how far the work had gone, as set out in the terms.

Can I cancel?

Yes, from your case page. Before we start work you get all your money back. After that, the refund depends on how far the work has gone. The terms set out each stage.

Are you a law firm?

No. We're a private company that writes challenges to parking and motoring notices. We don't give legal advice and we don't represent anyone in court or at a tribunal.

More answers in Help

Send us the letter

Checking it is free. £29 if you want us to fight it.