If something has gone wrong, whether it's about your case, how we've treated you, or anything else, we want to know. Here is exactly how to tell us and what happens after that.
Email us at the address below with your case reference if you have one, and tell us what happened and what you'd like us to do about it.
complaints@nastyletters.co.ukWe acknowledge your complaint within 48 hours. A case manager who was not involved in your case looks into what happened, and once they've finished, we write back to you in plain English with our answer.
If you don't think we've got it right, tell us in your reply that you'd like a second review, and why. A senior member of our team, who has not looked at your complaint before, will look at it again.
Making a complaint, or asking for a second review, never affects your case. Nothing here removes any right you have, including the right to take a matter further yourself.
Nasty Letters Ltd is registered in England & Wales. We are not a law firm and do not provide legal advice. See our Terms of Service.