Last updated 19 July 2026. Please read these terms before creating an account. By registering, you agree to them.
Nasty Letters Ltd is not a law firm and does not provide legal advice. We provide lay advocacy and document preparation services: helping you understand your options, drafting formal challenges and correspondence, and submitting them on your behalf. For matters requiring formal legal advice or representation, you should consult a qualified solicitor.
Nasty Letters helps consumers challenge parking charge notices, speeding and traffic notices, camera fines and court claims. The price for each kind of letter is shown on our pricing page and confirmed before you pay anything. We do not handle debt collection matters: helping with those can need authorisation from the Financial Conduct Authority, which we do not hold. Free, regulated help with debt is available from Citizens Advice and StepChange. We assess every case honestly, including telling you when a challenge is unlikely to succeed.
You pay one fixed price for your case, taken via Stripe before we start. The price depends on the kind of letter: £29 including VAT for a parking, camera or traffic charge, £119 including VAT for a speeding notice or NIP, and £179 including VAT for a court claim or enforcement matter. The price you are shown is the total, including VAT, and there is nothing further to pay us. If your letter needs a case manager to read it before it can be priced, we tell you the price after that review and before any work is charged for. If we decide not to take your case on, you get the whole amount back.
You're responsible for keeping your login details secure and for the accuracy of the information and documents you provide. We rely on what you tell us and upload to prepare your challenge. Incomplete or inaccurate information may affect the outcome of your case.
You agree not to use the service to submit fraudulent claims or documents, to misrepresent facts to a third party, or to attempt to disrupt or gain unauthorised access to our systems.
Because you buy our service online, you have a legal right to cancel within 14 days of creating your account, under the Consumer Contracts Regulations 2013. If you cancel within those 14 days and we have not yet done any work on your case, you get a full refund of any upfront fee.
Deadlines on fines and court letters are usually shorter than 14 days, so when you file a case you ask us to start work straight away rather than wait out the cancellation period. If you then cancel before we have finished, we can keep a fair share of the fee for the work already done and refund the rest. Once we have sent your formal challenge, the service has been performed and the right to cancel ends.
To cancel, email enquiries@nastyletters.co.uk or message your case manager from your case page. No form or reason is needed.
We prepare and submit challenges to the best professional standard, but we cannot guarantee any particular outcome from a third party (a parking operator, local authority or court). Our liability for any claim relating to the service is limited to the fees you paid for the case in question.
We may update these terms from time to time. We'll post the revised version here with an updated date, and material changes will be flagged to active account holders.
These terms are governed by the law of England and Wales. See also our Privacy Policy for how we handle your data.